ProActive Response Group De-Escalation Training

Overview

In today's workplace, employees are faced almost daily with customers or teammates that may have needs or concerns that we are forced to handle. Though many of these situations are easily dealt with through simple communication skills, others may become heated and, in some instances, violent. Today we will discuss healthy ways to de-escalate a wide variety of potential issues.

Objectives

• Understanding De-Escalation
• Techniques to De-Escalate when violence is less likely
• Techniques to De-Escalate when Initiator is Volatile or Un Predictable

Highlights

• Definition of De-Escalation
• Recognizing Anger
• Situational Awareness
• LOWLINE Technique
• MR EBS Technique
• Posturing
• Controlling the Environment

Designed For

Anyone in the workplace

Prerequisites

None

Preparation

None

Notice

Your webinar can be accessed via https://ctcpas.acpen.com/Account/loginhttps://ctcpas.acpen.com/. If you do not have an ACPEN account, please sign up for an account using the email address you have on file with CTCPA.