ProActive Response Group De-Escalation Training
Online
1.20 Credits
Member Price $39.00
Non-Member Price $59.00
Overview
In today's workplace, employees are faced almost daily with customers or teammates that may have needs or concerns that we are forced to handle. Though many of these situations are easily dealt with through simple communication skills, others may become heated and, in some instances, violent. Today we will discuss healthy ways to de-escalate a wide variety of potential issues.
Objectives
- Understanding De-Escalation
- Techniques to De-Escalate when violence is less likely
- Techniques to De-Escalate when Initiator is Volatile or Un Predictable
Highlights
- Definition of De-Escalation
- Recognizing Anger
- Situational Awareness
- LOWLINE Technique
- MR EBS Technique
- Posturing
- Controlling the Environment
Designed For
Anyone in the workplace
Prerequisites
None
Preparation
None
Notice
Your webinar can be accessed via https://ctcpas.acpen.com/Account/loginhttps://ctcpas.acpen.com/. If you do not have an ACPEN account, please sign up for an account using the email address you have on file with CTCPA.
Non-Member Price $59.00
Member Price $39.00