Coaching and Counseling - Performance Management

Overview

The tools for managing performance and addressing misconduct are not identical. The failure to point this out to leaders has often resulted in the use of the wrong tool. Reinforcing good performance and securing improvements in performance requires skill in coaching employees, making effective requests, and providing effective feedback   This course provides practical knowledge and scripts for setting, communicating, and enforcing performance expectations, such that personal and employer liability is avoided.

Objectives

• How to earn trust, set clear standards, and inspire employees to meet the standards
• How and when to alert an employee to poor performance.
• How and when to use an interim, issue-specific performance appraisal. 

Highlights

• Setting and resetting performance expectations.
• On-the-spot counseling.
• Addressing erratic performance.
• Drafting and presenting performance appraisals.

Designed For

Managers and supervisors at all levels

Prerequisites

None

Preparation

None

Notice

Your webinar can be accessed via https://ctcpas.acpen.com/Account/loginhttps://ctcpas.acpen.com/. If you do not have an ACPEN account, please sign up for an account using the email address you have on file with CTCPA.